Went into a 2 year business contract with EDF Aug 2022, to get this contract I had to have a smart meter installed which we did in November 2022. EDF have taken DD from our account each month and when we finally after many months got our first bill it was back to deemed rates from the date our smart meter was installed. I called and they stated they would change this back as they know this was a issue as their system removed the contracted rates when the new smart meter details were added. This seems fine until we received a £4k bill for the whole period from Aug 2022 to March 2024 that we had been with them and this was the balance due but we had already paid them nearly £3,000 iun DDs over this period so our bill was actually £7,000 + which was impossible. When I looked in detail at the bill it was a huge over estimate. I called Customer services which is all in South Africa now and you can't speak to anyone in England. I gave them our real meter reading and they rebilled. When that bill came in a few days later they had out us back to the deemed rates and not the contracted price I had signed for from Nov 22. I called them again and was informed to call sales and they would change this. Since this time and 9 + calls to Customer services our bill is still not right and I have emailed and got Zero response from EDF, 11 days ago I emailed them and still nothing back. Then they have the audacity to write to me about them upgrading their systems and then state “so you can continue to get outrageously good customer experience you deserve” so I deserve zero customer service do I ? as this is what I have received so far. DO NOT go with EDF, they don't listen and they don't do anything about the issues you have and they just don't get back to you. I even asked on my 8th call to Customer services which is as much use as a chocolate fireguard if they had received my email which clearly had my account number in the subject title - they couldn't see anything. So the "shiny new systems" they are getting just send your issues and complaints into a black hole never to be seen again. Disgusting service from a company that I thought would be much better, cant wait to move away.