I have been an EDF customer for over 20years and everything has been ok until recentlyi noticed a lump sum of over £350 was taken from my account although i had a monthly payment plan of £59 with them, i contacted the bank and was refunded my money only to find that EDf did the same thing again this time they told the bank i owed that money to them so the bank did not pay me back and although they took the money from my bank account the amount was not reduced on my bill they were still charging me for the money they taken i had to cancel the direct debit arrangement because they refused to listen. I am so angry with them, anyone know what can be done in this case, why do i need to pay towards something that was already taken, I believe EDF have a thief among their staff.