Edf forced me to accept “smart meter “. I received several emails last week proclaiming that my account details were changed. I was not given any reason. I had to change password and again enter my payment details. I managed to top up my electricity prepayment meter but could not top up gas prepayment. Each time I tried to top up gas, I was informed “ Transaction unsuccessful “ or “Failed”. Annoying because I could top up electricity with same details. Have subsequently found out that my bank account has been debited 5 times, for all of my 5 attempts to unsuccessfully top up the gas. My “smart meter” indicates no top ups. I contacted edf on Monday but have received no response. I wonder how edf would react if I owed them money rather than vice versa. I am very concerned that my gas supply will be cut off. I’ll definitely be changing my supplier. Edf are dreadful.