I have had a very unpleasant experience with your Edf recently as I was unexpectedly switch over to a new account number without my consent and input. During this time I was told that I would receive a new barcode within the next two weeks. This however did not happen and I was unable to make any payments. When I called to try and pay over the phone I was told that my meter was not connected to your system. I was told that I could still make a payment however and my money was taken, this however did not get put into my account so I was still left with low credit even after contacting you. I was however told that I would still have this money waiting when you fixed the problem. During my phone call I was informed that my new payment barcode was not even processed or printed yet and I would need to wait a week for it to come this would obviously go over the allotted two weeks that I was told I would need to wait even though I would be without electricity as they needed to come and reconnect me to the system and there was nothing I could do about this. Attached are what apps conversions to confirm this. There are disabled and elderly people as well as children under 18 years in the property and this is quite concerning for them as they will be with electricity as it ran out on a Sunday outside of your normal office hours and I was informed that I would need to wait over 12 hours to contact you this would mean that all of the food in the fridge and freezer would go off in-spite of the money being paid. I find this quite frankly unprofessional as the money was paid to my full capacity and I was still denied this service. This is in addition to the numerous issues that your service clearly has. If they are unable to send out any means of payment in the time that you have allocated for yourself I should have never been without means to pay and then stopped from receiving the service that I had paid for.