I can’t get hold of anybody to help me - app for pay as you go smart meter won’t work on the app I made a mistake I paid £10 on the bill bit of the app instead of top up they took the money and it didn’t show on the hub also on the app did doesn’t even show in on a pay as you go it says unknown I’ve been with them 25years and it says no history of payments also on the hub it says messages have been sent I’ve never had any .im living a nightmare with all this .i texted them they never answered me back .i what’s up and could not understand what to do .im totally stuck with nobody to help me .i just don’t know what to do.