I tried to make a payment today but the automatic payment option wasn’t offered although I made a payment last week through it. I waited half an hour before anyone answered the phone. The another half hour trying to pay with the EDF person. Finally managed to pay but have not been sent a receipt or reference number by email as usually comes as soon as I’ve paid. Now I don’t know if my payment was registered or not. There seems to be something wrong with this new set up, changing account numbers, being able to use automatic payment one week and not the next. No explanation from EDF person on phone as to why except she said it was more convenient for the customer. No it isn’t it’s worse and a big waste of time now trying to pay a bill by waiting half an hour for someone to answer the phone. It worked fine before with the automatic payment number which apparently doesn’t work with the new Account numbers. Why did you have to change the account numbers we’ve always had? Now it’s messed up and doesn’t work and you obviously don’t employ enough people to answer the phone.