A rotten edf I was without power twice first on 5 May 2024 for 24 hours and the second on 26 of May for 18 days this is England 2024. I have had prepayment since 1980s and never OWED them. They change the meter on 6 of May and stalled a legacy meter I had 40 pounds on the meter that put 25 pounds and stated I will receive a key with in few days for 15 pounds that never happened on 26 of May I was without power this time for 18 days despite 100s of phones emails they failed to send me a key. Alot of fabricated rubbish they created. I said send me a key to my address they said I can go to a shop the shop or any shop. But never gave the address of the shop nearby. They stated my son went in the shop previously I have not got a son. The fact is they are talking about another customer and refused to name this shop that my son went in previously so I go and investigate who is my son clearly the keeper knows the son and me and edf. That shop won't be nearby. They stated the legacy meter and key is no loner in stock so mine is the last one and from now they use smart meter they say they called on 8 of June to have a smart meter but they called somebody else if true. I will obtain all the phones received from my provider on 8 of June.They stated that I told them in 6 of June that meter is blank I did not have internet to say that meter was not blank. The fact is the probability that they sent 4 keys with out success is 0.000081. Yet they call me and stated I had powers at all material times and hence a liar. They treat you like rubbish because you have this prepayment I told them I am an academic with 5 degrees. They offered 100 pounds good will gesture that does not even cover goods lost in my fridge and freezer but they say this pay as you go day by day with this high cost of living how come I had 150 goods. They will be court. A disgrace rotten edf.