The most pathetic bunch of people and company I have ever had to dealt with. Can’t understand a word any of there customer service staff have to day. Left me and my family with no gas supply for 3 days and blamed it on northern gas supply! Dragged my complaint out for over 11 months. Victoria harper was put in charge of my complaint and decided to deal with it by ignoring me. She should have been my 1 point of contact but instead decided deal with it be ignoring me and EDF let her get away with it. Eventually EDF offered me £250 compensation and made it as hard as they possibly could for me to claim the money and have it added to my account, blaming it on edf having ‘new systems’ and because the complaint was raised on there ‘old system’ it want possibly to add the compensation money to my account. They closed my complaint twice before resolving the complaint and ended up sending me an email saying if I don’t chafe EDF up about the complaint they’ll deal with it by closing the complaint again! What a pathetic company and bunch of people with Victoria harper being the worst of a bad bunch. Avoid EDF at all cost and take your business else where!