EDF have failed to recognise that people vote with their feet if they are treated as badly as this. I was forced to have a Smart Meter installed after months of bullying when mr prepay meter developed a very specific fault. This happened in JUNE 2024 and after Email wars with them, they eventually sorted just before Christmas over half a year later. They hadn't even commissioned the meter. On top of that, they had the audacity to Bill me estimates in the hundreds without telling me I had a faulty set up. I had to pay for their errors in the mean time. Horrible customer service who make you feel like committing suicide just stuggling to make ends meet. They wouldn't give a damn if you froze to death as long as they get their money. I have been with EDF for over 15 years. They will never see me again.