I transferred to EDF from Scottish Power in October. A week later my smart meters (gas and electric) stopped working so I had to send meter readings. Given we have been conned that these meters are for OUR benefit, to track usage, after multiple calls it was agreed we’d have new ones fitted. They missed the first appt, they failed to confirm the second appt but eventually new ones were fitted last week. Apparently they are pinging out, BUT due to a fault at EDF central no data is being received. So I still cannot track my usage at what is a heavy consumption time of year. I’d send in meter reading but I can’t fathom the display on the new meters. So I am completely in the dark regarding what bills I can expect. My ONLY preference for EDF is I can actually speak to a human being whereas at Scottish I ended up in a ‘bit loop’ every time. But really unhappy with EDF and am contemplating the ombudsman next. Why can these utility companies get everything so wrong?