Well, the good news is that this set of reviews seems to match my personal experience with EDF. Utterly useless. I won't bore you with the details because plenty of other people have already explained, very clearly, just how terrible EDF is. What I do suggest is that you all go to Trust pilot and read the reviews. They nearly all depict a company that gives the most amazing service, through a team of brilliant, wonderful people (I do agree, some of them are nice people). Their rating is 4.1 on Trustpilot. Call me cynical but that is absolute bullshit++t. EDF clearly recognise they have awful service levels and therefore employ an agency to concoct false, untrue reviews, to boost their ratings. Either that, or everyone on here lives in a parallel universe......make your own mind up.