Since December, I have been dealing with an absolute nightmare with EDF Energy, and I feel compelled to share my experience to help others avoid the same frustration. Gas Cut Off Despite Regular Payments Even though I made regular payments on time and had a credit balance on my account, EDF cut off our gas supply. This left my household without heating during a crucial time of year. Smart Meter Incompetence EDF was unable to get readings from our smart meter. Instead of addressing the issue, they initially agreed to send someone to investigate but later canceled the appointment, claiming the problem was with our boiler. Blame-Shifting and Lack of Accountability Despite my repeated assurances that the boiler was not the problem, they insisted I get it checked. After wasting time and resources on a boiler inspection, it was confirmed there was no issue with the boiler, and the problem was indeed with their faulty smart meter. Unacceptable Delays Once they finally acknowledged the smart meter issue, they scheduled an appointment to check it — a month later! This forced me to top up the meter every couple of days to maintain our gas supply, which was incredibly inconvenient and expensive. No Transparency on Billing EDF couldn’t provide any explanation of how they were charging me without having accurate meter readings. This lack of accountability and transparency is completely unacceptable. Customer Service Failure Throughout this ordeal, EDF’s customer service has been dismissive, unhelpful, and slow to respond. I was left to deal with the consequences of their incompetence, with no urgency on their part to resolve the matter.