THE WORST COMPANY I HAVE EVER USED..... Four years ago I had just moved into my new house and setup a 'dual fuel tariff' for gas and electric. The gas part was correct but EDF billed me for the wrong electric meter. The meter concerned was actually across the road for which I had no ownership. When my electric bill arrived for the correct meter it was with Swalec NOT EDF. Initially EDF refused to acknowledge they had made the mistake. At the same I offered to pay the gas part of the bill, but EDF refused saying my gas could only be paid after the situation had been corrected. This dragged on for another 14 months whereby my gas bill was unpaid as EDF still refused they'd made a mistake. All the time I was being billed by Swalec who were not really interested but wanted their electric bills paid. Fourteen months on because of EDF I owed £1500 to Swalec. EDF finally admitted their mistake at this point and demanded I pay the full bill of £4500. I complained to the ombudsmen. I was offered £75.00 and a letter of apology from EDF. That was it, way short of the thousands now owed. I tried to take the matter further with a solicitor who painfully told me I had no rights and could not afford any legal challenges. After another year of wrangling with EDF who refused to pay any compensation other than £75 sent the bailiffs in who threatened me on my doorstep with breaking limbs etc for a bill now standing at £6800.00. After an emergency call to the CAB the bailiffs left and I was forced onto a debt management programme which as stated was caused by EDF. You would think that after all this EDF would never make the same mistake again..... boy was I wrong. After phoning a gas meter reading through in July 2020, I thought my actual gas usage was too high. The call handler then informed me my account had been locked and he would look into it. He contacted me by phone a few days later stating he nor anyone else could find any any reason as to why the account was locked, who locked it and how long it had been locked. Presumably they knew I would contact the ombudsman again because another call a few days after was with a different call handler and guess what, they offered me £75.00 and an apology. The reason being.... my overall debt had increased by £355.00 because they had been billing me incorrectly (AGAIN!!!!!!!!!!) because my account had been locked by EDF. As of today I'm still waiting for a senior EDF manager to contact me. I have demanded they reduce the debt by £355.00 i.e. the increase they created. So far they have refused. Please read this review a few times and let it sink in what EDF are as a company. Ask yourself if you would ever want to be put in the position I'm in twice in four years and owing thousands because of EDF. EDF are useless, unprofessional, unhelpful, will not take responsibility for their mistakes and should be avoided at all costs. Trust me, its worth paying more with a different company than having to suffer everything EDF has done to myself and my family. My children have gone without for pretty much everything because of EDF. You have been warned....... P.S. 0 out of 5 would have been given if allowed, 1 is way too generous.