I wanted to get my best friend a birthday present, and decided to custom order necklaces. We had cheap versions purchased in a local store, but the color had began to fade, I wanted to get them something similar that would last through the years like our friendship. So I searched online for a custom jeweler and saw that Edwin Novel had great reviews. The process has been great and painless from start to finish. Jane was always quick to reply and very helpful. I would definitely purchase jewelry with Edwin Novel again. Also, my best friend loved the finished product!!