Painfully poor customer service from EE. Took out two contracts just over two weeks ago and unfortunately my wife’s phone still hasn’t been activated. 4 hours on the phone two then over 3 different calls, first call I was assured it would become active on Monday (This was a Friday) and when nothing happened by the Tuesday, called back to be told that the first adviser hadn’t realised an error and that they had corrected the issue but service would not be live for another week. Following Tuesday, still no service so another call only to be told again that the previous call handler hadn’t activated part of the profile. After a very calm and again being told they are unsure how long it would be I requested to cancel the service only to be persuaded to talk to a manager who would call back between 3:30pm - 6pm. You literally can’t be bothered to call me can you EE. Currently you are set to loose one contract, if you do not respond to this post or call me by tomorrow lunch time I will cancel both contracts. Lazy, incompetent and not fit to provide service. **AVOID THIS SERVICE PROVIDER**