“In August 2024, we decided to buy a EE Business mobile contract. A few days after receiving the device, we attempted to register the SIM and register it for online billing. We found that we couldn't register anything and reached out for support by live chat and phone. We were told that we could register and wouldn't have access to online or app billing until 2025. There was no mention of this when we agreed to the contract, so we immediately raised this issue with EEs complaints team.
The executive complaints team kept on trying to avoid our communications and when they did reply it was a canned response, which we only found in our spam folder after some time.
After months of trying to get this resolved with absolutely no bills received, we found a default on our business credit file. The executive team didn't want to help and refused to correspond, so we had to escalate this issue to the Ombudsman. We are now non the wiser, we don't know what our balance is and we have no idea what we defaulted on as it's not been communicated.
I have to say this is by far one of the worst experiences in my life with a telecom.
I would not recommend any business to transact with EE Business based on this experience. It's not only harmful to your business as you never receive any invoices to pay, even after begging for them, it's extremely stressful. I cannot stress this enough... really think about it.
I know we're not the only one in this situation as others are reporting the same on various review sites. How can a organisation be expected to be paid if they don't send the invoices or provide access to them.”
“Terrible and extremely costly mis-sold contract.
Completely deceived and mis-sold a 2 SIM unlimited business package. Purchased a business package called unlimited global and promised all was included. Data abroad and calls and text. I agreed to a two year contract which was (is) expensive but I thought if it was all inclusive and a fixed monthly price it would be worth it for peace of mind.
Since then I have found out the the unlimited data in Europe is actually limited (capped) and last month they charged me £8.70 for one 4 minute call to France.
Terrible. This is more than 4 times the price of a business mobile contract from competitor companies plus extras. And when I tried to complain to the call centre, in the end the agent said he would call me back to discuss further, and then didn't.”
“We have phoned over 20 times in the last month to try and sort out our bill.last call over 3 hours so many promises that it will be put right and we would be phoned back but never had one .spoke to supervisor she said email her with our complaints and she would get back to us.we still haven’t heard back.last Wednesday spoke with Matthew don’t worry i sort it out and promised to phone us @10am Saturday still waiting”
“Im writing this review about multiple other reviews I have seen on this website for EE. There are people saying EE helped them get back money stolen this is another scam. I work for EE and there agents use emails that end in EE.co.uk not Gmail and individual agents don't use what's app to chat with customers don't get scammed stay safe”
“EEHas got to be the worst broadband provider and liars. I put a complaints in then. Got an email saying it is closed because they can't get in touch with me. Yet you can send me an email to tell me. And got my phone number. Keep well away from this company.”
“Worst customer service on the planet! Extortionate prices and just straight up false advertising and theft of money when you order a bundle as you won’t ever receive the actual product you paid for and then will be treated like you are the problem for asking for help!
Disgusting behaviour.”
“This company has got to have the worst customer service on the planet. If you purchase anything from this company and there is an issue, you've got no chance in trying to get anything resolved. And to top it off, if you purchase something from them online you have to pay a small fortune to return it yourself by recorded and tracked post becasue they flatly refuse to provide any kind of returns process. The company is a joke. Never again would i purchase anything from them. They are a Nightmare!!!”
“I invested a total of $743k on a binary option platform after several weeks i tried to make some withdrawals to my bank but the withdrawal wasn’t successful, i quickly contact the platform costumer care via email and phone number they provided in their contact info but didn’t get a response from them that was when everything started looking weird. A few weeks later I got a mail from them requesting that i should invest more money if I want to withdraw my money which i rejected, and I never heard from them again that was when I knew I’m about being screwed. i was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web on how Lisa Elizabeth had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the company i invested with which I provided. The result was amazing I recovered all my Lost funds back within a space of 73 hours I was so happy as I never believe I could get my money back. Thanks to Lisa Elizabeth , There are on WhatsApp::: +1 310 658 0921 or Email: ( lisaellzabet 662 @ gm ail . com ) HER MAIL”
“Went to Liverpool one store today and dealt with Luke
He was so helpful and courteous nothing was to much trouble for him
He dealt with my query in a professional manner”
“I’ve had to contact EE to try to upgrade multiple times over the last two weeks. First person tells me she can’t upgrade the phone because the terms and conditions stuff wouldn’t load on my phone. She said she couldn’t read them to me or email it. She promised to call me back the next day and never did. I called to try again and the person read the terms and conditions to me but said he couldn’t email them. He also quoted me a price of £67 per month for the plan I wanted to switch to. When I got the email it said £76 so I assumed he accidentally switched the numbers. He is also the one that sent the wrong phone. I sent that phone back and last night finally tried to upgrade again. At that point I called again and was again quoted £67 per month but then he was able to get it down to £61 per month. I agreed to it but didn’t check the paperwork closely enough to know if it was accurate on there because I trusted that EE would not try to lie to me or swindle me. He was also able to send the screen share to my email, which the last two people had said was not possible. This morning I got an email for £76 per month. I called again and the person canceled the order to redo it. She quoted me £71 per month, which I agreed to. She also initially said I should switch from the old broadband to the new broadband plan and it would give me more money off the phone. I said sure. She then looked at my setup and said not to switch it because it would lower my speed. She said by the time I’m automatically switched next year they hopefully will have all of the hardware installed so I can keep my speed. I said that was fine. We put through the order and the paperwork I approved said £71 per month. Then you sent me a confirmation email saying £78 a month. I called back and the new person looked at it and said it’s probably a paperwork error with the email but it should still be £71 per month. I said fine I’ll call back if it’s wrong. She also talked to me about broadband and I told her what the last person said. She said it wouldn’t make my internet slower, it would make it faster. But she also said I couldn’t switch without also getting a TV contract. I asked if it was her lying or the last person that had lied and she tried to hedge saying no one lied. I pointed out that since they were saying completely opposite things both could not be true. Also these were the first two that even mentioned a possible broadband switch or that it would give me a discount, so it feels like all of the rest lied too. I refused to get TV and said I’d just wait for the automatic change. She said they’d get me the best price they could on that when it happened. I asked if that meant it could go up in price and she said yes. I am so disgusted with your company right now that if I could switch to a different company I’d do it in a heartbeat. Unfortunately, I’m locked into contracts. I have always had good experiences with EE and recommend them to everyone, but clearly something has changed and they have turned into an absolute nightmare of a company. I can’t trust a word any of them say as they are contradicting each other so much that they either have a very big training problem or a very big problem with lying, unethical employees. I will not be recommending anyone to EE anymore.”
“I wanted to give zero for my experience with EE however that would be a credit to them.
In all honesty there systems are badly automated with limited options.
With over 200 mins of my life wasted trying to sort out a very simple matter over the phone i have given up with them, they are useless.
My only satisfaction will be to report their misconduct to Ofcom and see what happens then.
They have even had the cheek to try and charge me for a service they themselves have cancelled numerous times with no reasons given.
God help us if they make their system any more complicated.”
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“I was promised that, I would keep my number. I rang EE, received an email that my number would be restored in ten days. That did not happen. Another email a further ten days. No one can contact us. Meaning we could miss important appointments. We were advised not to give out the temporary number. Looks like I will be cancelling the contract”
“The manager here is just a clown who only wants money by deceiving customers.
In May 2024 I made a new contract with BT only for wifi. Although I was on a contract with EE from June 2023 which ends in 2025, the manager of this store pretended to help me with a problem I was having for an increased monthly payment, accessed my EE account and extended my contract on phone for another year compared to the initial subscription which was for 2 years. He didn't tell me that and now I noticed that there is also a signature right where I should have signed, only that it is not my signature.
I recently noticed on my online account that my EE subscription has been extended for another year and I also got the proof from an EE store in Statford Mall.
It is not the first time I have had such problems with the manager of the Waltham Cross store. It is possible that he is racist because every time I went here for a problem, this manager behaved inappropriately.
It is not possible for him to access my account on the grounds that he is helping me with a problem and then abusively extending my subscription for another year.Such an employee, whether he or the manager, should not be allowed to work with people because he is a crook and his cheating behavior cannot be changed.
I will close my subscription with EE because of such characters.”
“I won't recommend EE to edip. On a mobile department ISIS is ISIS is ISIS like a con, but they charge your month. My wife got the Samsung currency S24F. E and have been charged 63 pounds a month. An open charge for non direct debit charged for 45 pounds. Now please do not join e on their mobile. I wouldn't recommended to friend and family”
“Just poor network absolutely rubbish on mobile phones the signal in my house is 1 be bar fluctuating to 0 bar on my street it 1 bar in my car it has 0bar wtf. Totally disgusted by the rip offs.I pay 100 plus a month on business. I get cut off on calls because no reception most of the time . TOTAL SCAMMERS WITH HIGH PRICES FOR SHIP SERVICE.”
