“Just poor network absolutely rubbish on mobile phones the signal in my house is 1 be bar fluctuating to 0 bar on my street it 1 bar in my car it has 0bar wtf. Totally disgusted by the rip offs.I pay 100 plus a month on business. I get cut off on calls because no reception most of the time . TOTAL SCAMMERS WITH HIGH PRICES FOR SHIP SERVICE.”
“I have been a loyal customer of EE for 8 years, but their recent behavior has been nothing short of scandalous. After attempting a simple SIM upgrade, I am still waiting for the service I was promised. Instead of the upgraded service, all I have received are inflated charges, including a hoax bill for next month, charging me for a service I haven’t even received! It’s clear that EE has stopped caring about their customers and upholding contracts. They fail to update accounts properly, leaving us in limbo while they profit off mistakes and incorrect charges. Their so called “customer service” is a joke. Getting through to someone who can actually help feels impossible, and I’m beginning to think it’s part of their new “business model”: to take your money while ignoring legitimate complaints.
EE, you’ve become nothing more than scammers and thieves. Stop misleading your customers, deliver the service you promise, and start acting with integrity, or prepare to lose all trust and loyalty from your customer base.”
“I wish I never left Vodafone,
Customer service is in India, can't understand anything anyone is saying ,just joined with my direct debit details, they now keep texting me payment due,I call but nobody answer,can't log in to ee because it doesn't recognise my number,I only been with ee about four weeks,can't wait until my contract ends,I'm going back to Vodafone.”
“I find it shocking and abhorent hat they charge £47 for 60Mbps if you're unfortunate NOT to be able to get Fibre, but if your house can you pay the same price but get a Whopping 900Mbps, how can they justify that. A terrible and shocking practice.....”
“I would strongly advice NOT transferring from BT to EE for internet for the home. Took 2 months for EE router to arrive, and after another 3 months of weekly contact with tech support still can’t access router and Wi-Fi controls via app (which is the ONLY way possible) as they have known issues porting customers from BT to EE . Every agent I spoke to knew about this problem and the last tech agent had the same issue on their home account and 280 days still wasn’t fixed. It shows you how bad it is when they have released me from the contract with no penalties so I can go back to BT. The EE app does not work correctly and shows the senior management team is totally out of their depth.”
“Spend your hard earned cash elsewhere!!
Been with EE for over 12 years now. I think when they first started it was decent, service was good, cs was good, prices were ok. But it seems now they're prices are extortionate, the network coverage is average (hardly ever get 5G) in my area and parts of London and cs is atrocious.
I was due an upgrade soon so popped into my local (Streatham) store. The atmosphere in there was dead, two members of staff were just sitting down, didn't really acknowledge me. So I approached one of them for advice. She wasn't that interested, just nonchalantly went through a couple of (once again, expensive!!) options with me and said "EE don't really care about customer loyalty".
As a long time customer who's spent thousands with the company, this is poor!”
“Well, what a tale of woe and one wasted day that I won’t get back! An EE agent visited my property last week and I signed up to an EE package. It was an excellent opportunity to discuss what I needed with an actual person - or so I naively thought! When the service was rolled-out it did not match what the agent said was included. I was essentially miss-sold a broadband and TV package. Took me all day to converse with an AI bot on the EE app and then online communicators/ complaints managers ultimately chatting to a member of the Executive Complaints team (on the whole nothing “executive” about them - just a prickly operator). They offered me £30 as a goodwill gesture which I declined as I am raising a formal complaint about their dodgy business practices with the Regulator.”
“Horrendous company
Worst WIFI ever blame it on walls the weather, passing pigeons, because it's tuesday???
After an over the phone tweak, one of many, a technician gets me 268mbps but it only lasts a day so it can be done and proves that all the other BS is actually BS. It only lasts a day so they clearly can control it. Wish i had never opened the door to the liar who sold me the contract.”
“I have a Samsung Galaxy Z Flip 5 supplied by EE when I renewed my contract in November last year. On the evening of 30th October the phone developed a fault whereby the display stopped working. I was not misusing the phone in any way, but I heard it crack as I was opening it.
On the morning of 31st October I called the EE technical support. The person I spoke to advised that I should call into my local EE store where they would be able to arrange a repair and supply me with a temporary replacement under your “Mend & Lend” scheme.
I called into the Croydon branch where I was told that the phone would need to be sent away but they couldn’t offer a replacement as I had been told on the phone. He advised that I should maybe contact another branch to see if they had a replacement, but was unable/unwilling to contact any other branches or even give me any phone numbers.
I called the EE support line again. They gave me the number of the Bromley store. When I tried to call that number I got a recorded message saying that they were unable to answer the phone and I was automatically redirected to the EE support centre.
The person I spoke to attempted to transfer me to the Bromley store but got the same recorded message. He advised that I should continue trying to call them, but if they were unable to supply a replacement I should purchase a handset from Tesco Mobile and keep the receipt and claim a refund on completion of the repair.
I tried calling the Bromley store again several times over the following hour without success. However it occurred to me that it was rather strange that an EE employee was recommending buying a handset from another provider, so I called the EE support line again to ask if an EE store would offer a similar service. The person I spoke to said that he was unsure and that I would need to ask in the branch. He also told me that I had received incorrect information from the previous people I had spoken to with regard to calling in at a store and said that it is necessary to book an appointment. He booked an appointment for the following morning (1st November) at the Bromley store. He also checked that they had a replacement in stock and confirmed that they had two, and even gave a description of the phone that he reserved for me.
When I arrived at the store a member of staff checked my phone and advised it would need to be sent away for repair. He also said they wouldn’t be able to supply a replacement. When I challenged this and pointed out that I had been promised a replacement, he replied “who told you that?”. When I told him that it was the representative from EE who had booked the appointment for me, he disappeared to the back of the shop and nearly half an hour later another member of staff appeared with a replacement. This phone is an inferior model to the one I have, but I accept that as it is a temporary replacement.
On the afternoon of 2nd November I received a call from the repair centre in Ashford. They said that the phone is damaged and therefore not covered by warranty and that the repair would cost in excess of £300, which is probably more than the phone is even worth as it is nearly a year old.
I called EE support again and was advised to speak to Samsung directly. Samsung have advised that I return the phone to them for them to investigate.
Once the phone has has been returned by the Ashford repair centre, I will presumably have to return the replacement phone to the store. I cannot be without a phone and Samsung don’t supply a replacement.
My contract includes a handset, so I called EE support again and spoke to Tom at Newcastle. I asked if EE would supply a replacement while my own one was with Samsung, and he simply replied “No.” I was a bit taken aback by this abrupt, one word reply, so asked if EE would supply a new phone or compensate me if my own one can’t be repaired, and again he simply answered “No.” In fact, through the whole conversation I found his manner to be rude, abrupt and bordering on aggressive.
During the conversation he let slip that there is a KNOWN DESIGN FAULT with this model of phone, but despite this it seems that I am still responsible.
I reiterate that I have not misused the phone in any way. The problem arose during normal use. It has never been dropped or submerged in liquid. The external areas of the phone are undamaged and in good condition with no scratches etc.
As the “damage” to the phone is NOT my fault, but a known issue with the model as acknowledged by EE, I don’t see why I should be out of pocket over this.
I have been a loyal customer since 2005 they you were still T-Mobile, but my loyalty is now running very thin. The service I have received has been completely unacceptable. Perhaps the technician’s suggestion of going to Tesco mobile isn’t such a bad idea.”
“Router/ONT fired to suit the engineer not us - next to a sink and overloaded/overheated area.
No digital home phone for a week and off at other times with no warning and the only advice if you can connect with EE is a reboot/factory reset and lose all port/passwords! Cant phone them as it says you must need to press option 1 or 2 when you are. Did get through after an hour and call handler disconnected the call and no call back an hour later. We are on call 24/7 and the service is not fit for purpose.”
“Was informed it would be £160 to cancel my services but they took over £400 out of my bank. Spoke to customer services who said they would forward my complaint and get back to me within 48 hours Been 2 weeks now still no contact.Very poor”
“Got conned into buying sim only contract for unlimited data which they I don’t even use . 50% discount for 6months then £32+ for rest of the 24 month contract. Nobody is interested in my case and help . Avoid ee go elsewhere where you’re not being conned.”
“Massive price increase during contract
Lied to take out new plan, calls not investigated as promised, non existent customer service
Going to report to offcom!!”
“Left this band of thieves 12 years ago after they broke the law by changing my terms without telling me.
But I still get spam from them telling them they miss me.
So they engage in data breaches as well as deceptive practices.
It's cute the way they actually think that spamming me might make me return to the company that scammed me.
Talk about room temperature IQ.”
“Absolutely disgusting how you treated me for paying over a year my bills monthly almost 100 pounds I would not treat my enemies like that it's disgusting.”
“Was with talk talk for years with no problems. EE offered a supposedly faster broadband for less money, so I stupidly went with them, BIG mistake!! WiFi constantly goes off for ages and takes for ever to come back on. They have now said we need discs which will cost an extra £6 or £7 per month, which we didn't need for a good signal with Talk Talk. Now stuck in a contract with them......Avoid them whatever they offer!!!! Wish I'd looked at all these reviews first - I would never have changed to them if I had.”
