“DO NOT JOIN EE. Rubbish and overpriced deals and very difficult to contact them to sort things out. I’ve just received a massive bill from them, which I plan to dispute as I believe they’re trying to cheat me out of money. I will make sure my friends, family, and anyone else doesn’t make the mistake I did and join EE.”
“Almost impossible to reach EE if one is attempting to renew an eSIM card from outside the UK. The phone number given just doesn't accept calls (and I tried on multiple phones and computers. Frustrated and not best pleased. No email. When registering on the app I get asked to verify my address (slow but it works). Then when I am asked to verify my phone number no code from EE though I tried a bunch of times and with more than one number. No email communications possible. No access to the Help function on the app unless one can get through verification (no verification possible if the company doesn't call). Bad, bad access.”
“Please do not go with EE, especially Hastings branch.
They have the worst customer service i have ever had.
They do not actually know how to TCF and clearly do not follow any customer service skills or trainings themselves.
I had the pleasure of dealing with the senior manger Luke there on Tuesday and i have to say he basically asked me why i was there for a pre booked appointment which he turned up 40 minutes late for to then tell me he wasnt going to help me or even attempt to find out what the problem was. Rudest man i have ever had to deal with, then his manager has contacted me today offering no apologies or solutions.
Please dont get yourself in a contract with these guys, their witi is awful and they are currently loosing me money on my online business daily.
Worst network provider i have ever dealt with.”
“All staff seem like they hate their job. Terrible service. Was told I can get a sim contract for £24 a month, come back in to buy it and get told it’s no longer available lol”
“I added a bolton, so i could call my husband abroad. Then my bill after 4 calls was £360! They turned around and said it was the wrong bolton, obviously i wouldn't have picked that if i knew. The app just isnt very user friendly. There was no empathy or understanding for the situation. Why would i knowingly put myself in that position”
“I signed up with EE in October to install fiber internet at my new home. They assured me that fast fiber was available in my area and installation would be smooth. Unfortunately, my experience was anything but.
Over the course of four months, I dealt with multiple missed appointments, poorly coordinated engineer visits, and countless delays. On one occasion, an engineer came to my home to complete the indoor installation but realized no external work had been done. He spent an hour on the phone only to inform me that no proper planning had been completed. This led to the job being escalated multiple times (seven, to be precise), but nothing changed.
Throughout this ordeal, I spoke to over 15 different representatives and was given conflicting information repeatedly. Plans were changed six times before reverting to the original, which delayed the process even further. At one point, I was told they needed permission to close the road for external work, despite it being a one-way street. Every time I thought progress was being made, my installation date was postponed—October became January, then February, and now March.
To make matters worse, many of the EE agents I spoke to were dismissive and rude, telling me it was “normal” for installation to take three or four months. This level of service and customer care is unacceptable, especially when I’m paying for a service that has yet to be delivered.
Out of frustration, I contacted Virgin Media. Within a week, they completed all the external work needed, gave me a firm installation date, and were nothing but professional throughout the process. I’m happy to say that Virgin Media will complete my full installation this Saturday.
This experience has made it clear to me how important reliable service and customer care are. I cannot recommend EE for fiber installation based on my experience, but I highly commend Virgin Media for their efficiency and professionalism.”
“Please do not trust the advisor who tells you to cancel direct debit knowingly you will get a final bill. Then they send the debt collecting agency on you and mark your credit profile as default without your knowledge. EE will claim they send you letter when you have not received a single communication. Please stay away from EE.”
“Extremely Poor Customer Service at EE, Brent Cross Branch
I visited the EE branch in Brent Cross to replace my SIM card, and the experience was extremely disappointing. After waiting a long time to be served, I was finally attended to by someone named Tom. Despite presenting valid identification (a UK driver’s license), he insisted on taking a photo of me. When I refused and explained that this was not allowed, he refused to provide me with the new SIM card or activate my service.
Tom’s unprofessional behavior and apparent lack of understanding of the rules wasted my time and left me with a very negative impression of EE. I expected better from a company of this reputation, and I hope this issue is addressed appropriately.”
“I lost my Bitcoin investment to a scam platform and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, reliable, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. Reach out via 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Highly recommended!”
“I recently moved my broadband,TV over to EE from Sky. We already have 2 x mobiles with EE so we now have everything with them. I firstly had problems with EE not cancelling my current deal with Sky. Then the hardware didn't turn up for the broadband when I was due to connect so we had no internet. Not ideal when there are 2 x people in the house that work from home. Then to top it the phone number wrong I had a number that didn't even have the correct area code. It took 2 weeks nearly to get my old number back. I have made 5 x journeys to the EE store that is 12 miles away this being where I placed the order. Also several calls to 150 and they were only prepared to offer me £30 compensation. This doesn't even cover the fuel costs for the journeys I made. The customer service is shocking and I'm starting to wish I had remained with Sky.”
“In August 2024, we decided to buy a EE Business mobile contract. A few days after receiving the device, we attempted to register the SIM and register it for online billing. We found that we couldn't register anything and reached out for support by live chat and phone. We were told that we could register and wouldn't have access to online or app billing until 2025. There was no mention of this when we agreed to the contract, so we immediately raised this issue with EEs complaints team.
The executive complaints team kept on trying to avoid our communications and when they did reply it was a canned response, which we only found in our spam folder after some time.
After months of trying to get this resolved with absolutely no bills received, we found a default on our business credit file. The executive team didn't want to help and refused to correspond, so we had to escalate this issue to the Ombudsman. We are now non the wiser, we don't know what our balance is and we have no idea what we defaulted on as it's not been communicated.
I have to say this is by far one of the worst experiences in my life with a telecom.
I would not recommend any business to transact with EE Business based on this experience. It's not only harmful to your business as you never receive any invoices to pay, even after begging for them, it's extremely stressful. I cannot stress this enough... really think about it.
I know we're not the only one in this situation as others are reporting the same on various review sites. How can a organisation be expected to be paid if they don't send the invoices or provide access to them.”
“Terrible and extremely costly mis-sold contract.
Completely deceived and mis-sold a 2 SIM unlimited business package. Purchased a business package called unlimited global and promised all was included. Data abroad and calls and text. I agreed to a two year contract which was (is) expensive but I thought if it was all inclusive and a fixed monthly price it would be worth it for peace of mind.
Since then I have found out the the unlimited data in Europe is actually limited (capped) and last month they charged me £8.70 for one 4 minute call to France.
Terrible. This is more than 4 times the price of a business mobile contract from competitor companies plus extras. And when I tried to complain to the call centre, in the end the agent said he would call me back to discuss further, and then didn't.”
“We have phoned over 20 times in the last month to try and sort out our bill.last call over 3 hours so many promises that it will be put right and we would be phoned back but never had one .spoke to supervisor she said email her with our complaints and she would get back to us.we still haven’t heard back.last Wednesday spoke with Matthew don’t worry i sort it out and promised to phone us @10am Saturday still waiting”
“Im writing this review about multiple other reviews I have seen on this website for EE. There are people saying EE helped them get back money stolen this is another scam. I work for EE and there agents use emails that end in EE.co.uk not Gmail and individual agents don't use what's app to chat with customers don't get scammed stay safe”
“EEHas got to be the worst broadband provider and liars. I put a complaints in then. Got an email saying it is closed because they can't get in touch with me. Yet you can send me an email to tell me. And got my phone number. Keep well away from this company.”
“Worst customer service on the planet! Extortionate prices and just straight up false advertising and theft of money when you order a bundle as you won’t ever receive the actual product you paid for and then will be treated like you are the problem for asking for help!
Disgusting behaviour.”
