I contacted EE in March this year as I had recently been diagnosed with huntington's disease and therefore unable to work, I was told to not pay my bill and wait for the collection team to call me, this never happened and after a few months I got back in touch to explain and try sort things out as now the bill was in the hundreds. I was told I had one choice and that I had to make a payment agreement which I did and I have paid every month but because the billing date was weeks before my payment dates it cause issues every month and they at one point unknown to me put me through to a debt recovery company, they also ruined my credit rating both on their internal account and to the external credit agencies. I now having to to go to the ombudsman to try get everything sorted as even though they are aware of my condition and how much of an undertaking it will be for me they are unwilling to resolve this. They put me into debt failed to help on numerous occasions and now after dragging things on for so long say that they can't listen back to original call as it is to long ago, they also claim there are no notes on the system to prove any of the things they have done wrong. Dishonest, unhelpful, cruel, insensitive, the absolute worst customer service that I have ever experienced. Avoid avoid avoid. Switch to other network do whatever just do not use. I wish I had read the reviews first as I wouldn't of went to them in the first place. Criminals