My upgrade was due however I chose to wait slightly longer for a newer device but EE were still charging me full amount even though they never gave me a new phone. After raising this issue they tricked me into another 24 month contract sim only. The staff told me that I can change my contract when I see a better offer so they will put me on a lower plan in the meantime until I'm ready. Now I found a better deal with another provider however if I want to leave I ha e to pay for the next 24 months. Differently leaving regardless, I've been with EE for 10 years and this is how they treating me. I will get all my family members to leave aswell. I already stopped my friend so he doesn't fall in the same trap. He said he will no longer upgrade with EE.