Don't use ee you will be ignored!!! 😡 Id been with ee for over 5 years so it was time for me to upgrade a 3rd time I wanted the Samsung galaxy s20 +, however I was convinced on the phone that the s20fe was the best deal so I went with that, first handset overheated really badly after just 5mins of using it and would overheat on charge too, I got in touch within 14 days then sent it back and they sent me another handset which has been the exact same. However this time the customer service has been awful I have to send multiple emails to get a reply and even then it can take weeks, a very clever tacic so that I go past the timescale in which I can get a refund, I've still got the handset now which I asked to return a month ago, still being ignored on emails. I'm keeping my side of the bargain paying my phone bill yet ee can't give me a phone fit for purpose and don't want to resolve my issue anytime soon!!! 😡 Also they'll happily speak to me over the phone when selling me a handset but when I ask to speak to someone from customer service they can't contact me.