I was staying with my daughter in law as I had just came out of hosp. My mobile phone stoped working and phoned EE explained situation asking if I could have new mobile sent to my daughter in laws address Which I was assured by EE that I could have sent to address I was staying at the mobile was delivered to my address which could not be left as no one was there’ phoned EE told them sent I would get it next day did not come but I was getting messages saying it had been delivered I,have had emails and text messages from.EE asking me if I pleased with service. I have done every think I was asked of and apparently it was security that stop me from’having phone I was told that they was protecting me as they have now put a block on my phone’. Account I have recently lost my husband and have been ill my self and I can not walk far. I have been left on phone waiting for a manager to to speak to me and you are just left hanging on so in the end I just Have to cut phone of as it was someone else’s phone and they needed to use there phone.