Appalling behavior by this business! I left them last year and paid my 12 month contract in full. Recently discovered they had been destroying my credit rating by trying to take a payment several times (at no point did they ever tell me/warn me about this) I was very surprised to discover this only via ClearScore during a time I'm looking to get a mortgage. (not ideal!) Contacted them to understand the deal with this, they couldn't even find me! No record of me, but they're able to somehow screw my credit score over and find me if they need money! How silly. Took 2 months, finally someone found me on their systems via my card details (how hard was that!) They explained it's a whole months charge because I used my PAC code AFTER my contract date ended. The crazy thing.... THEY ADVISED ME TO DO THIS!!!! When I left last year, they said don't use it before as I'll incur early cancellation charges, but use AFTER I leave to avoid this. they did NOT tell me, that that would also incur a charge. Sneaky liars! During this whole time, it never occurred to them to contact me and explain the fee, or try to gather payment, but instead sent debt collectors (to my OLD address) and messed my life up. What a scam! During this whole time they said they'd put the payment collection on hold to resolve, this was a LIE! They have since tried twice more. Further destroying my rating!!!! This is totally unacceptable behavior to do this to a customer who has paid in full and been misinformed by EE customer service over the phone. Disgusting and I will be taking action against this!