I've have experience the worst customer service ever ๐ ๐ ๐ ๐ ๐ Please do not go with this company and if u do please read the small print and confirm what is offer to u.
Made a complaint about the signal problem I was having for over 7 month they did not listen so I decided to leave. A customer service advisor called and offered me a deal 5g phone upgrade and said it would improve on the signal. But the way I was due an upgrade. I had to pay abit for the phone and also increase in monthly line rental I thought I'd go for it if it helpped with the signal. What the adviser offered did not happen. There was a problem with the delivery so I spoke to various advisers but did not get any where I spoke to a supervisor that promised to sort this out and would call back but did not. I have requested to speak to that same supervisor only because after being messed about he now hasn't followed what he said he would do. I have left messages and rang but the supervisor can not be bothered to call me back how disrespectful is that. I have logged dates, time and who I've spoken to. I will continue for another week and then take this matter forward. No only have it received the phone ee is trying to charge me this month's increased line rental and some other charges. I would be grateful for someone on a higher level that knows the meaning of respect and good customer service to look at this case and call me back.
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