More concerned about adding products to your contract than sorting out problems! Issue 1. Got an iPad in March but only recently found out that the sim card didn't work as always used it on wifi. After several hours on the phone to EE, they then cancel my phone sim and send a new phone sim instead of sending one for the iPad. This leaves me with no usable phone at work. Issue 2. Added the iwatch 7 to account but it was done incorrectly and had to spend a few hours on the phone to fix. Seemed they were more interested in adding more and more to my account than actually giving it correctly. Issue 3. Linked to issue 1. Left with no usable phone at work so not able to make or receive calls on a brand new phone. After speaking to EE tech and getting sim cards sent out, no customer care to recompense the inconvenience caused by lack of attention to detail when selling items. I have just renewed the account with iPhone 13, iWatch 7 and broadband and beginning to doubt that was the right decision. I am leaning towards cancelling everything and just having the iPad on the account till it runs out!