My mother recently received a bill from EE for an outstanding sum, however did not understand why as she's not had a contract with EE for years. EE have been billing my mother for 6 years on a tablet that we never purchased. The tablet was allegedly purchased in 2015! It is suspected that an EE employee stole my mother's banking details and purchased the tablet and had it delivered elsewhere. My mother stated she recalled feeling extremely pressured by EE staff to purchase a tablet and the staff were very aggressive towards her, however she refused. In fact, as a result of this, she never purchased another product with EE again and has never attend an EE shop after this. It is evident my mother never purchased the tablet. In fact, EE even admitted, the tablet was not purchased in store and was delivered to an address. The fraud team investigated and stated it was not fraud. I asked EE to provide me with the delivery address but they said they could not because delivery was 6 years ago. They also failed to show the signature that had been provided upon delivery as is required on all electronic items. EE had been taking an average of around about £11 a month over the duration of 6 years. At no point did EE ever send a letter to my mothers address outlining any type of inflation increase, any annual review of the money paid for the tablet, or any tablet purchases. When I informed EE of this, they advised this information is normally sent directly to the tablet itself. However, I questioned what if the tablet had never been set up? In fact, the tablet never was set up and EE was not able to provide an email where the tablet had been set up. EE never even provided a receipt of purchase for the tablet. I also made the point to EE that no consumer contract lasts for more than an average of 24-36 months. How had EE kept a contract running for 6 years? Additionally, how had EE not contacted my mother to enquire whether she would like an update on the supposed tablet? My mother paid over £800 for this tablet that was never received and never ordered. EE then attempted to settle the claim. They firstly offered her 3 months payment back (£30) which wouldn't even total 10% of the payment they had stolen from her. Then, the offered her 6 months payment back (£60). This again would not even total 10% of the payment they had stolen from her bank account. Again, they reviewed their offer and suggested 12 months payment would be returned. We declined. I contacted EE asking them for their nominated solicitors so I could issue court proceedings. They are legally required to provide their nominated solicitors but they again failed to comply with the LAW and did not provide their solicitors. I find it absolutely disgusting that a multi million pound company would allow their employees to steal customer banking details whilst EE failed to check the status of the item or update the address the baking card was registered to for 6 years. I intend to take the matter to court now as EE have taken this way too far.