I would like to report the situation a member of staff in EE store Oxford Street, London put me in by cheating. I visited EE Store with an aim to get my upgrade eligibility fixed. I spoke with the member of staff, Burak who sat me down to assist me. He asked his manager to fix the upgrade issue that was showing on my EE while he checked my account. He said we have a new faster router for your broadband if you would like. I stressed several times I do not have a contract with EE, I am using pay as you go, he said understood. I repeated a couple of times I do not want any contract, he said understood. The manager came saying the upgrade issue is fixed and Burak then kept offering a stronger router for my internet that can be sent to my address. I agreed, after all, he gave me a paper to sign in regards to this and that was it. After this visit, I realized I have been signed up to a 24months contract for not only broadband but also phone without mentioning anything to me in the shop, despite me repeating I do not want any contract. He made me sign the contract saying this is because of the upgrade issue fixed and the new modem. I contacted EE complaint via chat and I have been advised to go to the store to speak with the manager. I went to the store and the manager was not only not aware of anything, but also unwilling to help me, making me a liar in front of everyone in the store. He said how can he know I am telling the truth and not his staff. I have been treated as a liar after many years of being a customer with EE, despite being cheated by his staff, this was not even taken into a consideration. I filed a complaint form on the website, asking to cancel this and after a few weeks, I finally received a call from George, who was also very unwilling, not even listening to me, just repeating he will not cancel this contract because I signed it (despite explaining him again all situation how it happened). I am contacting you again asking for someone competent to have a look into this and cancel my contracts a member of staff in the EE store made me sign without making me aware. I also have witness and proof I was not the only one chated by this person. They are like city bandits fooling their own customers .