The most unprofessional and rude company I’ve ever had contact with. They misleading people and lying about free gifts with the purchase, to find out once you sign the contract that you have to pay for it. Be careful that once you try to complain about something they will just redirect you to some untrained staff which will never be able to help you solve the problem. I had a phone contract which included a tablet as promotion. I paid for 24 months and then 3 extra months without realising that my contracts were finished so I could just end them. I didn’t receive any message or email or post to let me know that the contracts are going to end soon. I went to the shop to end the contracts and to stop paying for my devices as I already paid few months in advance, the guy from the shop didn’t really knew to much, so he called customer service to help. They asked me for an extra month of payment as per contract, I had to let them know 30 days in advance, which is fair enough. I did pay whatever was left to pay just for the contracts to be ended and they confirmed that they did so. The next month I noticed a small amount taken from my account, I did contact EE and they couldn’t recognise it, so I contacted the bank and they stoped the Direct Debit. After 2 years when I tried to buy a house, on my credit report reflected a debt to the EE. Long story short… the EE were very unhelpful and I couldn’t sort my problem with them and I had to contact the Ombudsman services, but I lost because they couldn’t prove that I asked for the contracts to be ended. The EE didn’t have notes about me going to the shop even if I had a chat with the Customer Service from the shop they still couldn’t prove it, because they couldn’t find the phone records as EE deletes their conversations after few months. So I understand that EE takes advantage of their clients and write down notes about each customer only for their good in case the customer decides to complaint about something they can defend themselves by showing their incorrect notes. Avoid this company, I’ve been using Vodafone for the last 2 years and they’ve been great. Usually I don’t leave bad reviews even if they deserve, but I couldn’t avoid this time.