Theives! I came to the end of my bt contract so I called them for a new deal they offered me a deal through EE that I accepted I waited four days for the new sim to come through and when it did I tried it! It never worked so I kept trying it over the next few days it still never worked so I called them and it asked me to enter the number when I did it said number not recognised and hung up on me I ended up having to call bt to get put through to EE they said they would get the sim activated a week later they were still unable to do so they never offered to send another sim out! So I cancelled it within the fourteen days I never received any conformation of cancellation so I called them back to be reassured it had been cancelled they said it had then a few days later I received a bill saying they had set up a direct debit for £15 a month my sim only contract was for £12 a month and it had never worked and had been cancelled within the fourteen days so I called Bt again to get put through to EE the guy said he would cancel it again and cancel the direct debit HE NEVER they have taken £15 out my bank this week for a Service they have never provided and that had been cancelled four times now and I still have not received conformation from them avoid this company who will steal your money directly from your bank they are now getting reported don’t ever use this company they are terrible their customer service is terrible and they are common thieves! So I now have to waste yet another day calling them to sort this out again horrible company that steals your money!