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Jess
My interaction with EE broadband has been farcical. It has been two months since I first registered to have broadband installed. Since then, my appointment has been repeatedly moved without any communication from EE - it has now been moved 10 TIMES from our original start date. Between us my flatmates and I have missed 5 days of work in order to wait for the EE person, who never arrives. At one point they actually cancelled our order without telling us. A week later we rang them and they told us they had tried to come to our address but couldn't find it so they cancelled the order. At NO POINT did anyone get in touch with us. Eventually someone in their customer service department told me that they would send us an intermediary wifi solution while we waited for the actual installation. This never arrived either. I will now be cancelling my contract and will never EVER be using their services again. This has been the most appalling customer service I've ever witnessed - I'm exhausted, pissed off and I just want my money back. I will let you know what the conclusion to this story is!
9 years ago
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EE has a 1.6 average rating from 1,240 reviews

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