I’ve had to report EE to the equality advisory support group today as they do not take into account peoples mental health issues. An advisor today threatened me and for somebody with mental health this is a massive NO! This was due to the fact they would not accept my complaint over poor customer service. I’m glad they provided more evidence to prove that but it’s come at a cost… my health. And they won’t appologise appropriately the amount of hours that I’ve counted to try get them to understand where they had gone wrong in customer care was clocked up to be 13hrs. Would have been more had I have thought about counting every hour