What a bunch off lies. I have upgraded my phone in Feb on a smart benefit. My by sport has not been working for over a month and they still resolve the issue. I refused to pay my bill. They had the cheek to credit me £15 as it cost £5 a month for by sport. I then explained that I am pay for. Smart plan not a separate plan and they are breaching there contract. They are fairly quick to cut off your phone and also take money but when they are at fault they come out with excuses and think that we are stupid. I asked the guy to tell me where it says that it's a fiver extra for bt sport on contract and he couldn't as it says smart plan. Then they tell me that bt sport is free but it's not cause I'm paying a smart plan.they are breaching their contract and they know it but not willing to compromise. Been with them for 20 years and never missed my bill but this is their loyalty, makes me laugh, also vot d best customer service for 8 years that a even bigger joke as they are probably paying for that status