Charlotte, in the insurance cancellation department for EE uk I can't believe is actually employed and paid for anything at all. After my experience with her I would advise that before like myself she makes anyone's else cancel with EE after speaking with such an oppinonated judgemental rude and unprofessional woman that EE employs to give customer service to that full training or termination of her contract is needed, I mean if at the first minor hurdle a call handler looks to lie and exit from dealing with what she's being paid to resolve or help deal with then it's beyond me what paying a salary to defect accuse and not deal with a cancellation or complaints is for at all. absolutely shocking behaviour I would fire this lady in a second. 20/3/22 call 16:20.