Absolute joke, for such a large company. They mislead have no real structure in place and the “customer service” team just spin the customers in a web of lies to avoid dealing with the issue at hand I was an iphone 12 contract. I was told the phone would arrive at my address the next day. The phone was sent to the wrong address even after i confirmed the correct the address and checked the sales agent took it down correctly. I spent two weeks chasing the item through DPD, mutliple agents and managers at EE and their returns team. The general attitude was ‘its not our problem once its with DPD. Eventually speaking to a manager he realised how appalling this was but said i would have to wait another week for them to receive the item and then the contract would be cancelled and i would need to take out the contract and go through the whole process again. The point is they have no system, the agents are untrained. They are solely concerned with taking payment and then absolving themselves of any issues you have once youve made your payment. I was with them for 15 years and now i will never return to them. Do not fall in the trap!!