Should be able to leave no stars! EE has no customer service. I started a new contract and got the samsung z fold 3. The next day I had 2 phones posted. I rang EE customer services on Saturday and their offices were closed when it states they are open online (EE this is faulse advertising) guess what though everyone I have video proof of this. I then looked at what my nearest store was which is over half an hour from me and rang that store and guess what everyone it never rang and instead just said sorry this person can't come to the phone right now and guess what I have video proof of that. In order to get their mistake sorted I drove to their store and when I walked in they asked what I was there for and I said to return a phone as EE had sent me 2. The response I got was 'oh why are you even trying to return it?' I was then told they were extremely busy and that I had to wait but they couldn't tell me how long so they took my number and texted me when I was next. I waited over an hour in the snow and guess what I have proof of this to. After waiting I spoke to the staff at EE and they confirmed that only one contract had been set up and that they had accendlitly sent 2. I then showed them that their customer services hours are faulsely advertised and they didn't know what to say. The lady rang her manager who is conviently off with covid (proberbly because she doesn't want to go in and daily deal with complaints) some people then came in the shop and even though there was a que was seen straight away when they said they were looking at starting a contract. So if you have an issue you have to wait over an hour but if you want to start a contract you are seen to straight away. After talking to the staff for about an hour I was told they didn't know what to do and that I can't return the phone there as they don't take phones in however the people on the next table were upgrading their contract to a more expensive one and were able to give them their old phone, so clearly they can take phones when it suits them. You would think they would want a handset worth 1500 pounds that they sent me back but it doesn't seem like it, I tried returning it as a good will gesture but instead wasted my fuel and my day off work. I then tried ringing the beverley store after I left to say I would cancel all my contracts and when I rang it said this number has been barred from the store and guess what guys I have video proof of that too! I'm now going to have to spend another night on the phone with EE like I was told to from the shop I also had a tablet contract that was supposed to have ended last February which they have still been charging me 23 pounds a month for which doesn't even work anymore or have a sim in and this means I have paid them over 300 pounds for a contact that has ended. I wonder what ofcom will think to my experience.