I've been a loyal customer of EE for about 7 years. I rent 3 personal lines with handsets totalling circa £100 pm. I'm self employed and sine the pandemic my main phone with 10gb of data, has gone over a year now not using data at all. Whilst EE will let you vary your contract to suit them and let you buy more data, they won't budge in reducing data and reducing my bills. My car leasing company Lex autolease were only too willing to vary the contract , reduce my mileage and cist. When you approach EE , as I have done twice, the operator's change from being personable to condescending, 'you are in contract etc'. I raised a complaint months ago, and the complaint handler was the same,they told me complaint timescales but haven't bothered to even reply. I told them that I would not have previously considered taking business elsewhere (as I spend £60 pm with sister company BT), this was met with utter contempt