Truly awful!! Dismissive, patronising, arrogant and misleading! No due care the customer. After 14 years with EE/orange a telephone awful experience. Contract ended in Feb 2022, spent the next few weeks doung my due dillangance on offers, vustinfb the stores and reasearching online. I decided to stay and used the ee app to secure my new contract. The offer CLEARLY advertised FREE earbuds, apple TV 6 months and discount of approx £14 when I trade in my old phone in any condition, I signed up and paid £30 for the phone to get ball moving. Phone was sent to my work address from 5 years ago, along with return jiffybag. I called and got this changed and checked on my deal to see how I claim the extras. A discount was already applied without receiving the phone. Got told the ear bud offer was only valid via Samsung site and was date specific, NONE of this was on the site, Laura changed my start date and advised would send a new proof of purchase to apologise about misleading offer which should of been removed and set my apple TV login up, she gave me and email to contact her if any issues. None of above was done and after a week of emails to her I called up and spoke to a manger. He was short, patronising and told me the offer is irrelevant if dates passed can't do anything, she did wrong by promising a new start date and said I need to speak to apple TV to get that resolved. I wasn't happy and asked to take nect steps as I was clearly mislead massively and made lots of false promises. The complaints advisor said in not too many words be lucky I've already got the discount on my account, as for the buds nor eligible now and the only reason I had seem the offer clearly stated above the phone option was for people that had ready taken out the offer and for them to revert to if they have forgot on any details...what a crock!! Why would anyone go back to the upgrades page where you make a purchase to check, what a load of rubbish. I advised I'm sorry but I'm going to have go write a complaint to marc allera the ceo, only to be told by the complaints handler, "that's fine I'll reply to that anyway" what a mess of situation, fuming as I spent so long finishing the best offer and given such a horrendous service