Worst Company on the Planet No surprise then that “EE” came rock bottom in the list of thirteen broadband suppliers for customer service in 2015, they are simply appalling. They cut my broadband service without notice. Took days to work out why. I had to make at least ten calls, all almost an hour in length to chase a response. You have to go through all the same questions every single time. They promise to come back to you but don’t. By the way , the hold music drives you nuts They then said they couldn’t give me my line back because they only supply broadband to people who also have their landline supplied by them. They cut the service without any notice. They said they had written to tell people this. Then admitted to me that in my case that they hadn’t done this. They have given me £20 credit on my “EE” data sim to get me through Christmas and beyond. They say they have no way to reconnect me, but managed to do just that, the week before when our phone supplier also cut the line in error. They will under no circumstance let you speak to any escalation point ie. supervisor or manager. I’ve been their broadband customer for well over 10yrs and it stands for nothing. This makes the “bait and switch” rule look like child's play. It’s more like “bait and trap”. Just to be clear I’m a direct debit customer who has never not paid and never baulked at a price hike they’ve thrown at me. No “Facetime” or “Skype” to friends and family over Christmas this year and I’ve just cancelled “Netflix” for now, as streaming is out of the question. I wish everyone associated with “EE” a very Black Christmas in line with my own.