Shocking customer service for 4G Internet Opened a 4G Internet account with EE paying £150 for the router and £55 per month internet. The router has been working on/off since March 25th 2022. Internet cuts out constantly with slow speeds. Then finally the router broke and we couldn’t get connected with any of our devices at home. Rang EE who said they can’t offer a replacement router or send out a technician!! The only service they could offer us is that the router get sent back to be repaired and that it would take 7-10 days!! I argued countless times why can’t they send out a replacement router in the interim express delivery - nothing! They say sorry it’s not protocol on the account and all we can offer you is a replacement 7–10 days. We both run our business from home and that was stated but representatives didn’t care and said it’s all we can offer you. So in short stay well clear of EE’s shocking customer support! And don’t sign up for 4G Internet unless you want to have any issues which you will as routers are shockingly basic and inferior devices, so when it breaks and it will you will be without internet for 7-10 days - no express repair service / no replacement interim router / no replacement device whatsoever! Shocking experience with EE customer services and ridiculous to not send out a replacement router until ours is fixed. It’s not my fault that the router is inferior. Avoid at all costs - customer service is shocking!!