When I placed the order for my contract online I asked for insurance, have the email receipt and everything to prove it however after someone from EE phoned to make a batter deal I obviously took that deal and when they placed that order they must have forgot to put insurance on (I’m sure that’s an honest mistake) however after I broke my phone and called to get it replaced I was told I didn’t have insurance (I hadn’t been paying for it but wasn’t paying attention to what I was paying) after numerous calls and complaints trying to get them to fix their mistake they tell me that even though they made the mistake they are not going to add insurance to the account because it’s passed the 90 day mark. Just want to finish my contract and be rid of them