2 and a half hours in shop. Service assistant left me on his phone to tech support ... then left me on my own and did not return AT ALL!!! Had to forcibly ask to be seen.... a woman appeared, to whom I had to explain the problem for the 3rd time. Service assistant had randomly deleted things form my phone to try and free up memory..... which undoubtedly was the wrong thing to do and was likely the reason for his hiding away in the rear of the shop. Phone is still not fixed.... totally unbelievably shocking service. Luckily I was not given a parking ticket for the amount of excess time that I was in the EE shop. My advice.... don't BOTHER with this shower of ***** !