I hadn't had a smart phone until 2 years ago and went to EE King Edward's Street in Hull because my pay as you go started off as Orange and ended up as EE. The man who served me wasn't at all helpful and quite soon, all the data was used up even though I had done nothing but text. A girl in the shop moved some data from a hard drive I had bought (no one had explained I had an extra 50GB) and I asked about the fact the red colour had vanished. She told me that they could send it to be fixed but they didn't have one to lend me but I could walk to their other store and ask there. They are a phone shop !!! And I walk with a stick. Why couldn't she have rung for me? I went in yesterday after my 2GB of data suddenly vanished. The assistant told me I had 1GB on my contract. I told her I had 2. She told me as I was arguing with her I could leave the store and call the help line. A supervisorcame over. I have 94 days left on my contract and apparently EE don't warn you unless you ask. They won't see me for dust.