The issue that I have experienced was: I ordered a Samsung Galaxy Z Fold 4 512gb Beige online under a student discount and I was expecting my new phone to be delivered in brand new conditions. However, despite correctly inputting my address, EE could even get the address wrong, and I did not receive my order until 3 days after the expected delivery date after I went out to chase the DPD van for three blocks. The nightmare begin then, the phone was not properly packaged, and the seal was broken, despite it clearly stated in the box that I should not accept the phone if the seal was damaged. They did not bother to seal it back and the phone was let loose and some scratches to the phone were discovered. I then spent the next week or so calling EE everyday, wasted 3 hours each day speaking to different people in different departments and getting different advice. Until I was promised the replacement phone will be sent out and my damaged phone will be picked up. That never happened since they cancelled the replacement delivery with no explanation. I was frustrated so I went ahead and ordered another device from EE, then pick it up in-store, but just to find out the new delivery has also been opened and the seal was broken. The entire process is a nightmare, I am getting different advice and is a complete waste of time.