EE mobile mobile phone company, worst phone company ever. Rude customer service from executive customer complaints management. I purchased a Oppo find X 5 mobile phone on a re contract for 2 years after EE recommend this phone to me. The phone is 3 months old and drops incoming and outgoing calls so either I have to ring the person again or they have to ring me again. The finger print identity only works a day then you have to keep redoing it. The ringer keeps switching off. The phone is a total nightmare. I phoned EE waited 30 mins to be connected to be told there computers are all down ring back another day, 4 times I tried to get through to there technical center at the end after a 35 minutes wait I got through. After over 1 hour on the phone with them and them confirming there was a fault with the phone. I was told someone would call me from there complaints department a executive manager. Today I received a call from what I would say was the most unhelpful and rude person. I was told my phone would be replaced with a refurbished phone which they could not guarantee might not have have scratches or marks on it and if it was faulty I would have to start the hole procedure over again. If I wasn't happy for this then I should contact Oppo mobile phone company to resolve the issue with them. Or to contact the ombudsman. Take it or leave it that's the only other we will give you. So I have to take a reconditioned phone that may have problems or might be scratched or marks on it, or contact the phone manufacturers even though I bought the phone from EE or contact the ombudsman. I said I don't want a phone that could be damaged or not work, when my phone is immaculate in condition but faulty. Why would I except a phone you can't guarantee will not be damaged. I was then told by EE that other was now cancelled and if I'm not happy contact the ombudsman. So I now have a 3 months old phone which you can't use do to it dropping calls a 2 year contract paying monthly for a faulty phone. Unbelievable rude company which cons customers.