Most appalling service I have ever had. Several weeks ago I lost my phone. First I rang on Friday the 23rd of Sept and was on hold for an hour, so I gave up. The next day I rang twice, 30 mins on hold and then 45 mins on hold, then it took over an hour of talking to a guy to get the promise of a new phone. He didnt know anything about the phones he was trying to sell me. I paid for the phone to arrive on Monday the 26th of sept....no phone arrived...I called... on hold for ages again had to repeat all the same answers to all the same questions and tell them what was going on as it seems nothing was on my account. Sorry madam new phone will come on wednesday no phone again. On thursday they said it has been delivered... but was signed for by someone i dont know... ie stolen... delivered to wrong address? who knows? Call again... answer same questions... no record on my notes. sorry madam, new phone will be there on Friday... still no phone. On Friday evening I call..long wait on hold, same questions... same no notes on my account. We cannot help you someone will be in touch in next 72 working hours!!!! I mean! Really?!? By the following Tuesday 4th of October, still no phone. I get a message saying my phone has been returned to warehouse. I didnt even know it was out for delivery, no emails, or any contact. I call again Tuesday and they say i have been refunded.... mental! so, a loyal ee customer for years, cant deliver me a new phone and cant be bothered to sort out the problem. Not having a phone affected my work. so.... a million calls... many let downs and i still have no phone, I have borrowed an old one from my 73 year old father! DO NOT use EE if you want any kind of customer service. I am disgusted.