The most digusting Company I have ever dealt with, they sent me a new mobile phone which I did not want, so I sent it back to EE, I did not take out an account, or any sort of package or contract out with them in the slightest, sent phone back with a proof of posting receipt from the post office, weeks later sent me a bill for the phone which I had returned weeks before, I phoned them, and nobody understood what was going on in this Company, next letter another bill, then next a letter from a Dept Collector agency saying I needed to pay the bill or taken to court, I had no phone no contract that I took out with EE, but still wanted to charge me for a phone that was sent back, they eventually said the had received the phone after weeks and weeks, and everything was sorted, that I owed nothing, then a few days ago, they took out a Direct Debit from my Bank Account, & removed £200 from my Bank account, I phoned E E again spoke to another advisor person, ask why they had taken out of my Bank account without my permission this amount of money ,again said it was the phone that I had not send back when I had proof of posting which I took a photo copy of the receipt and sent it to E E, I said where did you get my Bank details from, they said at first "not Sure" then said from BT. I cannot tell you this disgusting, incompudent, dreadful Company they are, DO NOT GO ANYWHERE NEAR THEM, I am having to go to the E E ombusman, to get compensation for the trouble they have caused me.