Currently on 3 contract finishes start of November . So late sept ring up ee to chat about a contract . Decided on a good package ( sim only ) and was told be with me in a week or so . Well two days later , think sod it shall Get a new phone too . So ring them back up . Discuss about a new phone etc . Was informed phone shall be with me start of November . Brilliant as current contract ends start of November . Well a week later they bill me for the sim only contract ? So I ring them up and ask why ? As this has been cancelled as changed my package with them ? Yeah sorry our mistake shall refund you in 5 working days ?? Well 2 weeks go by still no refund so ring up to now be told . Oh we have cancelled the sim only contract and the phone contract by accident . But don’t worry we can put it back on the system now . And you will have your new phone in approx 4 to 6 weeks ?? . Now that’s no good for me as that means I will be without a phone for approx 4 weeks . And to make matters worse they have took a further 36£ out of my account and still no refund . I’m now in a position where I have to stop with 3 ( even though I didn’t want too ) as there customer services are terrible also . But there isn’t a lot I can do I can’t wait 6 weeks for a phone to be delivered . And the cheek of it they have now told me it will be another 15 days before I’m refunded any money . ( confused .com springs to mind ) was told 5 working days 10 days ago ?? I shall never use EE and judging by some of the reviews on here it looks like a lot of other people won’t either , considering the calls centers are all in England etc I can’t put this down to a language problem . But a problem with some of there staff not having a clue what they are doing (AVOID!!!!! )