“Absolutely terrible service. EE provided misleading information to me on Friday in order to secure a contract. The operator was extremely unhelpful in supporting me as a customer in holding someone to account. They spoke over me. After listening to your operators monologue which was of no help but a series of defence and excuses to explain their lack of proactivity and attitude, the phone call was suspiciously dropped as I begun to hold your operator to account. They called back at which point, I asked to be contacted by email by a senior operative of which your operative, _ _ refused. I am a working man who runs a business. As a business customer, I requested to be contacted by email which I find completely acceptable to request as a human being with autonomy, and a business man paying for a service which you provide. Time and energy, and the nature of my work dictate how I operative my business, how I communicate. _ _ refused to take this into consideration. Absolutely abysmal service. My phones have not arrived yet which is good as I am now considering leaving EE. I wish to hold the operator _ _ to account who relayed false information to me in order to secure the contract (by extension me not working today, losing earnings) and _ _ who was absolutely abysmal to communicate and seek resolutions with when I relayed my issues to her. I look forward to your response as I will keep on chasing this up. However much of my time and energy will be wasted in order to hold EE to account, commensurate will be my demands for accountability and compensation for such an abysmal service. “ 14 November 1604 To note, I waited all day today on the 15th, they sent the phones to a wrong address. Two days of earning I lost. Personal inconvenience. having to waste time writing emails and making phone calls trying to hold EE to account for their disgusting service.