If I could give this company 0 stars I would!! Do not use EE there customer service is appalling. A company that finally issued me a written final bill in the post in December with me cancelling in September. They then put two missed payments on my credit file for November and December but they failed to update their records with my correct address in September despite me updating with their advisor in September (the reason for my cancellation was poor service in my area) so there was no excuse not to have my address. Once I actually received the bill in December I paid it within the timeframe on their T & C’s but they have still proceeded to keep the missed payments on my credit file. I will warn absolutely everyone about this awful company, absolute crooks do not enter any agreement because when you leave they will treat you with nothing but rudeness even a manager hanging up the phone to me yesterday, they only want to speak to you if you are joining them!!! Appalling!! The fact you can’t even speak to a physical person in the credit file team speaks volumes. DO NOT USE THIS COMPANY!!!