Booked an appointment to go into the EE store in Edinburgh gyle went in right on time to see two men working there both with customers, one sorting out broadband for a customer the other talking to another customer about the football! sat waiting for 25 minutes and not one of the employees acknowledged me at that point I was becoming very impatient I mean what's the point in making appointments if the employees don't follow it! After another five minutes of being ignored and waiting I had enough and went along to carphone warehouse got a much better deal than EE had and their customer service was amazing! Absolutely shocked with the customer service in EE they have lost a customer and I will certainly not be recommending them to anybody!