My mother became very ill in December 22, and that is the last time she used her mobile phone, I tried to cancel but was told only my mother can cancel”? but she to I’ll, I was told I need power of attorney now power of attorney cost quite a lot of money, my mother doesn’t have money she lives or lived in a flat,so long and short of it ee carries on taking her money .now my mother as past away I rang ee this morning to cancel I was told the department for cancelling when someone dies was very busy and someone would call me back in the next 5days the only company ive had this problem with is ee, canceled virgin no problem, gas electric, subscriptions all no problem, ee have no compassion they keep you hanging on as long as possible to keep on taking your money.