Absolutely shocking, please please please avoid this vile firm , My wife and me went to the metro centre and she cancelled her phone and l got two phones on my account, where l paid both bills , she received no bills as usual so we obviously took it they had closed her account as requested, My wife recently went onto online banking and found that EE had taken £21 per month for the last 4 years , Informed EE and was offered 6 month money back , instead of 4 years money that they extracted for her account, it’s now in the hands of the ombudsman But either way we will close our accounts and l will have 12 other people who l know do the same , it won’t bother EE because they have such an atrocious reputation anyway , this is what you get for being a loyal customer for 15 years , I also went weeks with a poor reception, and when they finally fixed the problem they slyly added £10 per month to my bill with no explaining , when l found out they were robbing my account l contacted them and was told because l can’t get a reception now they’ve put my bill up 😂 I got a refund , but had l not noticed l have been they would have took the money out for years This firm is completely disgusting, despicable, vile, No morals zero loyalty to long term customers,